Support

We’re here to help

MySociety customers can reach our support team by WhatsApp, phone or email. Most questions are answered in the help center.

Support tickets

Open a ticket for any Golden Hat system or website and follow it until it is solved.

Open a new ticket Check ticket status

Working hours

Sunday to Thursday, 8:00 am – 4:00 pm (Bahrain time). Closed Friday and Saturday.

Before you contact us

  1. Search the help center for a guide.
  2. Check the latest release notes for recent changes.
  3. Include your society name, the screen and a screenshot of the problem.

Contact

Let’s talk about your project

Tell us what you need — a MySociety demo, a new website or system, or hosting and support. We reply within one working day.